FAQ de
To get help as quickly as possible, start by browsing our Frequently Asked Questions. If your query isn’t covered, our customer service team is available through the enquiry form or via call here.
Expédition
Quels sont vos délais de livraison ?
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Combien coûtera l'expédition?
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Pouvez-vous fournir une expédition dans le monde entier?
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Is there a minimum order quantity?
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What payment methods do you accept?
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Can I make an order for a project or contract installation?
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Ma commande
Can I request fabric samples?
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How do I ask for a physical catalogue?
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Are samples available for all collections?
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Comment puis-je annuler ma commande ?
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Que faire si je reçois le mauvais produit ?
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Offrez-vous des échanges pour les articles défectueux?
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Produit
Which fabrics are available from stock?
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How quickly are stock items shipped?
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Comment retourner mon produit ?
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Comment prendre soin de mon produit ?
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Offrez-vous des garanties prolongées?
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Technical information
Where can I find technical specifications?
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What is the width of each fabric?
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How do I check abrasion resistance, fire resistance, or other performance data?
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Are the fabrics suitable for contract use?
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Where can I find cleaning and maintenance instructions?
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Sustainability and compliance
What sustainability features do your fabrics have?
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Do you offer bio-based or recycled collections?
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Are your fabrics certified?
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Are your products free from animal-derived materials?
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Do you provide information about REACH or other compliance standards?
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Account and trade support
Do you work with trade customers and professionals?
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How can I contact your sales team?
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Can I request support for a specification project?
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Do you assist with custom or tailored fabric needs?
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Can I receive updates on new collections and launches?
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Delivery and aftercare
Where do you deliver?
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How are orders shipped?
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Can I track my order?
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What should I do if I need help after placing an order?
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How do I care for and clean the fabrics?
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