FAQs
To get help as quickly as possible, start by browsing our Frequently Asked Questions below.
If your query isn’t covered, our customer service team is here — send us a message using the form at the bottom of this page, or reach us by phone and email here.
Versand
Wie sind Ihre Lieferzeiten?
Fügen Sie den Inhalt hinzu, der beim Öffnen des Akkordeons angezeigt werden soll
Wie viel kostet der Versand?
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Können Sie einen weltweiten Versand anbieten?
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Is there a minimum order quantity?
Yes. The minimum order is one roll for stock-service items, and 300 linear metres for tailormade articles.
Meine Bestellung
Can I request fabric samples?
Yes. You can request up to 10 different samples in a single order, free of charge, using your company email account. Just browse the collection product pages and add the samples you'd like to your cart.
How do I ask for a physical catalogue?
Physical catalogues can be ordered straight from each collection's product page. Scroll past the colour variants to find the catalogue option, add it to your cart, and complete checkout — we'll ship it to you.
Are samples available for all collections?
Yes — samples are available for every collection in our range, so you can check colour, texture, and quality before placing an order.
Wie kann ich meine Bestellung stornieren?
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Was passiert, wenn ich das falsche Produkt erhalte?
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Bieten Sie einen Umtausch fehlerhafter Artikel an?
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Produkt
Which fabrics are available from stock?
Our stock-service materials are held in stock for immediate dispatch — typically shipped within 48 hours, subject to availability — and are covered by our 10-year warranty. Stock-service items are indicated on each collection's product page. To confirm current availability for a specific fabric and colour, contact our sales team here.
How quickly are stock items shipped?
Stock items are dispatched within 48 hours, subject to availability.
Wie kann ich mein Produkt zurückgeben?
Fügen Sie den Inhalt hinzu, der beim Öffnen des Akkordeons angezeigt werden soll
Wie pflege ich mein Produkt?
Fügen Sie den Inhalt hinzu, der beim Öffnen des Akkordeons angezeigt werden soll
Bieten Sie erweiterte Garantien an?
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Technical information
Where can I find technical specifications?
Technical specifications are listed on each collection's product page. For full detail, you can also download the collection's technical file and catalogue from that same page.
What is the width of each fabric?
Our fabrics are approximately 140 cm wide.
Are the fabrics suitable for contract use?
Yes. Our fabrics are suitable for contract use.
Where can I find cleaning and maintenance instructions?
You'll find care instructions in each collection's downloadable technical file, as well as on our Care & Cleaning page, which covers cleaning and upkeep across our fabrics.
Sustainability and compliance
Do you offer bio-based or recycled collections?
Yes. Our Origin and Peel collections are our bio-based options, developed with renewable raw materials as part of our commitment to more sustainable fabrics.
Are your fabrics certified?
Yes. Each collection carries its own certifications, listed on its product page. For a full overview, visit our Certifications page.
Are your products free from animal-derived materials?
Yes. All our products are Animal-Free certified, containing no animal-derived materials.
Do you provide information about REACH or other compliance standards?
Yes. We can provide information on REACH and other relevant compliance standards on request.
Account and trade support
Do you work with trade customers and professionals?
Yes. We regularly work with trade customers and professionals.
How can I contact your sales team?
You can reach our sales team by phone or email — all the details are here. We're happy to help with quotations, orders, and project advice.
Can I request support for a specification project?
Yes. Our specialists support specification projects from start to finish — from fabric selection to technical and compliance requirements. Get in touch here.
Do you assist with custom or tailored fabric needs?
Yes. We offer bespoke, tailormade solutions for specific design and technical requirements. Contact us here, or visit our Custom Solutions page to learn more.
Can I receive updates on new collections and launches?
Yes. Subscribe to our monthly newsletter to be the first to hear about new collections, launches, and updates.
Delivery and aftercare
Where do you deliver?
We deliver worldwide.
Can I track my order?
Order tracking isn't available online — please contact our customer care team and we'll update you on your order's status.
What should I do if I need help after placing an order?
If you need any help after placing your order — questions about order status, delivery, or aftercare — just contact us here and our team will assist you.
Talk to our team
Can’t find your answer above? Tell us about your project — sector, application, specifications — and our specialists will get back to you.
By email
Whether you need a quotation request, orders, or a project in mind, we are here to help. Please email us at hello@monteirofabrics.com and we will get back to you as soon as possible.
